© Lagoon Studios 2020

Privacy Policy


We are committed to respecting and protecting the privacy of all those who use our website and services.


The following policy explains the various ways in which we collect personal information and data about
our users. It also outlines what this information is used for, the steps we take to keep it secure, and the
situations in which we may disclose this information to others.


By using Lagoon Studio’s website, you’re agreeing to be bound by the terms of this policy. From time to
time, this policy may change so you may want to occasionally check this page to ensure you’re up to date
with any updates as they may affect you.


Questions about this policy or other practices relating to privacy can be sent to us using the contact form
on this site.


How do we collect your information?


We collect information about you when you use our website, when you place an order or sign up for our newsletters.


What type of information is collected?


Depending on the specific elements of our website that you use, we will collect a range of personal
information including: name, postal address, phone number, email address, IP address and which
specific pages you have accessed.
Any information collected is strictly for internal use. Any requests to be excluded from future contact or
newsletters must be made in writing to us using the contact form on this site.
If you are placing an order further information may be required to provide you with the best possible
service. Financial information is not held by us as we use a third-party payment processor who securely
captures and processes a one-off debit/credit card transaction.


How is your information used?


We may use your personal information in the following ways:


  • Process payments you have made
  • Collect payments from you
  • Notify you of important changes to our services and policies
  • Send you information about products and services you may be interested in
  • Carry out contractual obligations
  • Improve the products and services we provide, and to deliver a better website experience


The periods in which we retain personal information are reviewed on a regular basis. There are certain
types of information (for example invoicing and payments) that we are required to hold to fulfil our
statutory obligations. Personal information is held securely mainly on the hosting provider’s server based
in the EU and on our system for as long as it is necessary for the relevant activities.


Who has access to your information?


Under no circumstances do we sell any of your personal information to third parties. Your information is
never shared with third parties for marketing purposes without your explicit prior consent. Aside from our
internal staff, your information may be disclosed to third-party product and service providers working on
our behalf, for example, to process payments or delivering email newsletters. These service providers,
subcontractors and other associated organisations only have access to the information necessary to
deliver the service we have hired them to provide. We only do business with third parties that adhere to
data processing security best practice. This is carried out to ensure all of our third-party providers and
suppliers do their utmost to keep your information safe and secure, and do not use it for their own direct
marketing purposes. When using our secure checkout process to place an order your payment details
are processed by a professional third-party provider who specialises in securely capturing and processing
this type of information. This information is encrypted and is not stored by us on any of our systems or
networks. If you have any specific questions about the payment process, please don’t hesitate to contact
us.


How do we keep your data secure?


We take reasonable measures to prevent the loss, theft, misuse or alteration of your personal information
We consult a cybersecurity professional organization who trains us on data privacy protection and checks
our policies, processes and procedures on at least an annual basis.


Some of the methods we employ include secure password protection policies on any and all systems
handling your personal information. Whenever we transfer your data between systems or for the purpose
of a backup, we would always use appropriate encryption (AES 128 bit minimum).


How can I access and update my information?


In order to provide you with the best possible levels of service, it’s important your information is kept
accurate and up to date. If any of the information we hold about you changes at any time, please get in
touch as soon as possible so it can be updated, using the contact form on this site.


You have the right to access a copy of the information we hold about you for free. Any requests must be
made in writing and we will respond within one month.


Complex or numerous requests may take longer than one month to respond to and may incur a charge
for this information to be provided to you. Please note that certain types of information, such as
anonymised data (covered below) cannot be provided.


What are cookies and how do you use them?


Cookies are small pieces of information sent from our website and stored in your web browser while you
are using our website. These cookies are used in a variety of ways, including for analytics purposes. We
monitor how people use our website, which pages they visit and how long they spend on these pages.
This information is then used to improve the features and functionalities of our website, ensuring a
continually improved experience for everyone. The browsing information collected by our analytics
cookies is anonymous, so we do not collect any personal information. It is possible to delete cookies and
disable them from being stored in your browser. This can be done in your browser’s settings/preferences;
however, this may result in reduced functionality while using our website. Occasionally, we may link to
other websites we feel may be of use and interest to you. Please note that this policy only covers our
website and once you have clicked on a link we have no control of your experience. We do not accept
any responsibility for the privacy and cookie practices of third party websites. We encourage you to use
caution when clicking on an external link.


Transferring your information outside of the European Union


The personal information you provide to us will not be transferred to countries outside of the European
Union (EU). We take all reasonable steps to ensure that your information is safe and secure. If you are
based outside of the EU and wish to use our services, for example placing an order, your personal
information may be transferred outside of the EU and you are therefore agreeing to any such transfer.
Please be aware that countries outside of the EU may not have the same data protection and privacy
laws as us.


Policy Review


This policy is subject to regular review and as data privacy laws change and new laws come into effect.